FAQs

Acupuncture is the process of inserting very fine needles into specific areas of the body to assist with pain management and symptom relief. It can be a useful method to control pain for those who have poor reactions to painkillers or those who simply don’t want to take them. We also offer cosmetic acupuncture at select clinics, which can help to stimulate collagen production in the skin and reduce the effects of ageing such as fine lines and wrinkles.

A physiotherapy initial assessment lasts from 30-60 minutes depending on how our services are accessed. Certain Insurance Providers allocate pre-set times as part of their terms and conditions, but we always offer our self-funding customers upto 60 minutes to ensure there is plenty of time to get to the root of your problem and to provide treatment. We collect information not only about your current condition, but also about your medical and social history, so we can gain a better insight into how to best to treat your issue. If you take any medications, it’s helpful to bring your prescription sheet or a list of what you’re currently taking with you. After we’ve had a chat and built up an idea as to what might be going wrong, we will undertake a thorough physical examination. This is individualised for everybody and is tailored to you depending on many different factors including your pain level at assessment, physical ability and what you are comfortable engaging with. We will then provide an accurate diagnosis and bespoke treatment plan. Treatments always involve exercise as part of physical rehabilitation but can include a wide variety of manual treatments, such as spinal mobilisation/manipulation, instrument assisted soft tissue mobilisation (IASTM), sports massage, acupuncture and much more.

This is a tricky question and the answer will typically depend on many different factors including your physical ability, the severity of the issue and your personal goals, to name a few. An average course of physiotherapy tends to last anywhere from six to ten sessions.

We absolutely deal with sports injuries… Our physiotherapists all have extensive backgrounds either in professional sports or in the management of sports-related injuries and we are all keenly involved in sports and fitness ourselves. We are experienced with all levels of sports injuries, from the weekend couch-to-5ker to those competing at the elite professional level.

We work with some of the finest surgeons, radiologists and GPs across the North West and have spent many years forging robust clinical relationships with them. We frequently communicate with other professionals involved in your care to ensure that we are all informed and working together to achieve your goals. In the unlikely event that you do need an onward referral, we will ensure that it is completed swiftly and accurately to avoid any unnecessary delays in getting you the care you need.

Absolutely. Some patients prefer to attend with a chaperone and we are more than happy to accommodate this. Where possible we can also help if you have a preference for a male or female practitioner. All children under the age of thirteen must be accompanied by a parent or guardian.

We enforce a 24-hour cancellation policy, please contact us as soon as you are aware that you cannot attend your appointment to avoid incurring cancellation charges.

Our infection control policy and procedures have been updated to mitigate the risk associated with Coronavirus. This includes additional cleaning of common areas, physiotherapy equipment, treatment beds and door handles. As a business we operate within a clinical environment and as a result already ensure high standards of cleanliness throughout all of our sites. We are also following and keeping up to date with guidance from the relevant Public Health Organisations.

You can rest assured that we maintain the highest standards of cleanliness and enforce processes to minimize the risk of infection spread at all times. If you require further information about the additional precautions we are taking to reduce the risk please click here.

We enforce a 24-hour cancellation policy, please contact us as soon as you are aware that you cannot attend your appointment to avoid incurring cancellation charges.

Patients who have symptoms of acute respiratory illness are recommended to stay home and not come to their physiotherapy appointment until they are free of:

• fever (37.8° C or greater using an oral thermometer)
• signs of a fever
• any other symptoms including sore throat and cough

For at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Prior to resuming physiotherapy treatment, you MUST contact NHS 111 to ensure you are clear.

If you were instructed to self-isolate and have no symptoms then you are able to resume face-to-face physiotherapy treatment once the 14 day isolation period has ended.

Yes!, all of our clinics are now open for face to face appointments. However, if you still prefer not to come into clinic we can also provide virtual consultations online. If you would like more information please contact us.