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Physiotherapy clinic interior — The Physio Lounge terms and conditions

Terms & Conditions

The terms governing your use of The Physio Lounge website and services — please read carefully before accessing or using the site.

This Website is provided by The Physio Lounge Limited.

01

Acceptance of conditions and amendments

These terms and conditions (“Conditions”) apply to the entire contents of this website under the domain name www.physiolounge.co.uk (“Website”), to your use of the material on this Website and to any correspondence by e-mail/mail between us (and any authorised person on our behalf) and you. You should read these Conditions carefully before using this Website. Using this Website in any manner indicates that you accept these Conditions regardless of whether or not you choose to register with us. If you do not accept these Conditions, you must not use this Website.

The Physio Lounge Limited may revise these Conditions at any time by updating this page. You should check this Website from time to time to review the then current Conditions, because they are binding on you. If you do not agree to the Conditions at any time you should cease further use of this Website. Certain provisions of these Conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website.

The Physio Lounge Limited may withdraw the provision of this Website or modify it at any time without liability to you or any third party.

02

Licence and intellectual property rights

You are permitted to print and download extracts from this Website for your own personal use provided that:

  1. No documents or related graphics on this Website are modified in any way;
  2. No graphics on this Website are used separately from accompanying text.

With the exception of any material posted or submitted by users to the Website, the intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by The Physio Lounge Limited or its licensors. For the purposes of these Conditions, any use of extracts from this Website other for any purpose is prohibited. If you breach these Conditions, your permission to use this Website will automatically terminate and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without The Physio Lounge Limited’s prior written permission.

Any rights not expressly granted in these Conditions are reserved to The Physio Lounge Limited.

03

Service access

While The Physio Lounge Limited endeavours to ensure that this Website is normally available 24 hours a day, it shall not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond The Physio Lounge Limited’s control.

05

Disclaimer

The content contained within this site is provided for general information purposes only and does not constitute either professional advice or an offer. While The Physio Lounge Limited takes all reasonable care to ensure that content is accurate, no warranty of representation is given that it is free from errors or omissions. Users of this site should always seek professional health advice from our chartered physiotherapist or their GP.

06

Liability

The Physio Lounge Limited, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of The Physio Lounge Limited officers, directors, employees, shareholders or agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

07

Governing laws and other jurisdiction

These Conditions shall be governed by and construed in accordance with English law.

Book a Session

Begin the Journey From Pain to Performance.

Speak to Us 0800 368 9775 Mon–Fri · 8am–8pm

Testimonials

Trusted by our patients, loved by
our community.

  • Alan Parkinson

    Great professional service from Will Hickford. I attended the new Winwick Physio Lounge with a neck and shoulder problem that caused tingling under the skin down my right arm. Following Will's thorough assessment he provided a set of …

    a week ago

  • lyndsay kelly

    I would give more than 5 stars if I could. I have been for an initial consultation today with Craig at The Old Rectory. I have been housebound and off my feet for 2 years in chronic debilitating pain. After waiting endlessly for NHS …

    2 weeks ago

  • Reeve Finch

    I spent 12 weeks working through patella tendinopathy with Will, and now I am back to sport pain free. Very nice guy and would recommend!

    2 weeks ago

  • Diane Beswick

    Had a first appointment sports massage on a couple of areas I was experiencing problems with (legs and shoulder). Joshua was very good, explained throughout what he was doing and why, he was very knowledgeable and professional, made me feel …

    a month ago

  • Connor

    Been coming to the Physio Lounge since March for continual back pain and stiffness. After my first session with Will I haven't looked back. The difference I can see and feel in my range of motion in the current timespan is unreal. I cannot …

    a month ago

  • Claire Brown

    First visit to the new clinic and can't fault it! Really helped having the video sent to me so I could figure out where I was going. As always Ste was great and has really helped me :)

    a month ago

  • K B

    Lovely staff lovely place ❤️

    a month ago

  • Chris Martin

    I came to The Physio Lounge following a very poor experience with another physio so was a little apprehensive. After only spending a few minutes with Will it was obvious that he was very knowledgeable and really cared about helping me. …

    a month ago

  • Melanie Harding

    Great experience so far from The Physio Lounge - everyone I've spoken to there has been so welcoming, personable, and knowledgeable and the treatment has helped so much already. I'm really impressed and have been recommending it to everyone.

    a month ago

  • Christian Piazza

    I have only been for a consultation so far but it already appears to be a great facility, very thorough.

    a month ago

  • Shelly Turner

    I first went to Craig in 2019 in the city centre. He was brilliant then and he's brilliant now. I've recently returned to him at their new home in Winwick. I'll never go to any other physio, and for years have recommended him and his team …

    2 months ago

  • Arthur Preston

    Had a gel injection today was painless just hope it works for the pain in my knee...nice clinic and Greg and the receptionist where a pleasure to deal with...hopefully pain free for the next 6 to 12 months,..thank you. Arthur

    2 months ago

  • Sam Deakin

    Excellent experience from the physio mick and the lady on reception really welcoming and brilliant service . Will 100% be returning !

    2 months ago

  • Paul Baker

    Fantastic service from the Physio Lounge and especially Mick. He was extremely knowledgeable and helpful, and proactive to straight away put exercises in place for me. The site at Winwick is fantastic too, lovely setting with so much equipment to use.

    2 months ago

  • Brian Collins

    Had an appointment with Craig, and he was very thorough and helpful to me, really appreciated his advice, would well recommend the Physio lounge 👍 …

    3 months ago

  • Matty Murphy

    I had physio with Will on my neck/back after suffering for some time. Will was really good in educating me and gradually moving me forward at the right intensity so that i could get the best results. He set me up with a plan for the future and i have been discharged with no more issues!!

    3 months ago

  • Sam Hunter

    Such a lovely experience, well looked after, thought and care was taken with my condition, explanations were thorough and understandable. Gentle steps were taken initially which made me feel grateful and progression can be made over time.

    3 months ago

  • Mandy Coleman

    This was my first time at the new Winwick site which looks fab and is very well equipped, offering so much more than a stereotypical physio room. I can highly recommend Craig who has helped me hugely on a number of occasions over the years. …

    3 months ago

  • Amy Jackson

    I'd highly recommend TPL, my experience has been positive with very knowledgeable and professional physios, a gorgeous clinic and friendly staff.

    4 months ago

  • Sandra Kaye

    Very attentive staff. Felt listened to properly. Further sessions to come, looking forward to progress.

    4 months ago

  • Dave Unsworth

    Great facility in an even better location

    4 months ago

  • Brian Edwards

    Pleasant environment and professional care

    4 months ago

  • Helen Newns

    Will was fantastic. Very knowledgeable and made me feel at ease. Back feels looser already. Kirsty and the other lady (sorry can't remember her name) were so helpful and friendly. Beautiful accommodation as well.

    5 months ago

  • Andy Eastwood

    The new place looks amazing! Took advantage of the special offer sports massage. Craig absolutely battered me but 24 hours later my head, neck and back are …

    5 months ago

  • PAUL ROBERTS

    Fabulous location and amazing friendly service. Highly trained and experienced professionals. I had a sports massage which targeted the problem areas and had me back to normal. I highly recommend, you won't be disappointed.

    5 months ago

  • nigel martin

    Very smart and professional environment

    5 months ago

  • Danny Curley

    Unbelievable help. Two sessions in i feel 90% better. Could not recommend enough

    11 months ago

  • John McCauley

    I cannot speak highly enough of The Physio Lounge and the exceptional treatment I received over the past 6 months. From the moment I stepped through their doors, I felt confident I was in the right hands. The team is professional…

    a year ago

  • Mark Edwards

    I would highly recommend — I am currently recovering from Guillain-Barré Syndrome…

    a year ago

  • Elizabeth Wilson

    I would really recommend Physio Lounge. I was there once for a sports massage. I was provided with comfortable professional sports massage for my muscle tightness. Hopefully with their support I can be back to normal again walking 20,000 steps like before and improving strength, balance and mobility like before.

    a year ago

  • J W

    Amazing, Jonathan was extremely friendly and knowledgeable, my tennis elbow is now a thing of the past, thank you very much Jonathan.

    a year ago

  • Malcolm Clarkson

    Great service. Treatment plan is thorough, well explained and personal exercise programme to speed recovery.

    a year ago

  • Conor Hayden

    Great experience, helped identify the pain and have steps to solve the pain, Kyle was fantastic.

    a year ago

  • Michael Black

    Great place and made a fantastic difference. Staff are great. Would defo recommend…

    a year ago

  • Maria Fernandez

    Great experience thanks!

    a year ago

  • Fiza Ikram

    Jonathan is always professional and has really helped me with my back recovery. I would recommend him for physio!

    2 years ago

  • Out_ Network

    The best physio I have ever been to. They are very professional and always ready to help, I did enjoy all services rendered. I am ready to recommend to friends and family.

    2 years ago

  • Gill Callaghan

    I can't recommend Physio Tom Johnston enough. The progress achieved so far in treating my frozen shoulder in a short time has been absolutely amazing. Tom is professional and polite, thank you.

    2 years ago

  • Neil Smith

    Excellent service from beginning to end. Easy to book. Physio (JT) very thorough, great inter personal skills. Clear diagnosis and way forward, including online exercises. Money well spent.

    2 years ago

  • Tony Davenport

    Great experience. Very professional and knowledgeable. Would definitely use again

    2 years ago

  • Sam Morrissey

    Enjoyable experience — tried 2 other physios and no luck with them, then felt better a week after

    2 years ago

  • Rachael Harrison

    I honestly can't thank Physio Lounge enough. After years of neck pain, they were able to help release a lot of pressure and worked on a movement plan to make my everyday struggle more pain free. Their service is impeccable and Craig was able…

    2 years ago

  • ben anderson

    I can't thank these guys enough. I have suffered for years with my back and thought it was unfixable. I decided to book in with the Physio Lounge after a recommendation from a good friend. He was not wrong. After the first session I could…

    2 years ago

  • Sheralyn Tilch

    Absolutely amazing service and Teala knows her job. Very professional and knowledgeable. Would definitely recommend.

    3 years ago

  • Renata Safranauskas

    Jonathan helped me to gain strength and mobility back to my two wrists that had been fractured earlier on in the year. I am able to continue with all physical activities that I enjoy doing.

    3 years ago

  • michael collier

    Excellent service — 100% recommend

    3 years ago

  • Andrew Morris

    TPL are always fantastic at what they do, I have used them many times. The admin team are very efficient and quick to respond and the physios are superb, my own experience with Craig Lea is that he is extremely knowledgeable, compassionate…

    3 years ago

  • Matt Ainsworth

    Excellent service. Jonathan is very knowledgeable and an experienced physio.

    3 years ago

  • Shaun Miller

    I have used the facilities at United Utilities a few times since TPL started offering treatment here. In the main I have been treated by Craig and the service from him and the team has always been friendly, courteous and professional…

    4 years ago

  • Matt Heaton

    I have had a few sports massages at the physio lounge. Dena is great, very knowledgeable and can give good advice as well as a good deep tissue massage. Always feel good after visiting.

    4 years ago

  • Phil Jones

    Easy to book, great staff who listened to my problems, tested and diagnosed, and supplied some solutions (not all easy ones!). Don't suffer when you can get expert advice and treatment. Recommended.

    4 years ago

  • Susan Winders

    I was told I would need a knee replacement by Xmas. I am an active 56 yr old. I asked Craig Lea for advice. He gave me some exercises to do at home or in the pool. The exercises looked easy until I tried to do them. I couldn't do them at…

    9 years ago

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