Coronavirus

As with any health concern, we want to ensure that we are minimising the impact and reducing the possibility of exposure in appropriate ways within our clinics to protect our patients and staff.

We have policies to protect against the spread of any serious disease, including infection control and we monitor and follow guidance from the relevant Public Health organisation (England/Wales/ Health Protection Scotland) as well as the World Health Organisation and local health authorities. For up-to-date guidance from the government on Coronavirus click here.

What to do if you have symptoms

Stay at home for 7 days if you have either:

a high temperature
a new continuous cough

Do not come to your Physiotherapy appointment (Online options are available, see below). Please contact us ASAP to let us know if you are unable to attend.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

There will be no testing of anyone who has mild symptoms

For more information you can use the NHS 111 online Coronavirus advice service or for advice related to self-isolation click here.

Frequently Asked Questions (FAQs)

For Coronavirus and general FAQs click here.

Online Physiotherapy

If you are unable to attend a face to face appointment due to Coronavirus or for any other reason but would still like to be assessed or receive advice from one of our specialist physiotherapists then you may be interested in our online physiotherapy services click here for more information.

Wash Your Hands

If you are symptom free, prior to attending a Physiotherapy appointment please make sure you are regularly washing your hands for 20 seconds and avoiding contact with your face. Please see handwashing guidance below:

Thank you for being supportive and considerate with this matter.

Our reviews

When I was booking an appointment on the phone, the person was very friendly and made sure I was booked in as soon as was possible. Subsequent alterations of booked appointments have been dealt with quickly and queries answered straight away. The initial assessment by Craig felt thorough and he made sure that all possibilities were explored for the cause of my knee pain, not just going on my my description of the symptoms. Also he took his time in explaining why I was getting knee pain and the importance of how all the muscles work together in your leg, it was an education. Also my exercise programme was very quickly put together which is easily accessible from the handy app. Overall I am very satisfied with my initial assessment.

The entire team at Physio Lounge provided a Very professional service through out from the very first contact with the administrative staff for booking the session (Kirsty and Izzy) and then a very professional clinical consultation with Craig who was really interested to get to understand my symptoms followed by a thorough clinical examination and thereafter the hands on therapy . He demonstrated and then asked me to demonstrate that I am following the therapeutic exercises appropriately which was then followed by a video of demonstration of the exercises that he emailed over to me to reinforce the exercise technique is correctly followed. I felt that Craig and his team provided me with a truly professional, non rushed ,dedicated service with patient care at the centre of the practice which has become a rarity these days .

"I only had 3 visits and I was impressed with the booking system and the app rather than paper exercises I’ve had on previous physio visits. When it was evident I wasn’t getting any better Tom arranged for further tests with an orthopaedic consultant and I was diagnosed and x-rayed within the week.

Thomas was an excellent, professional and friendly physio and I enjoyed the sessions and I have been left with some good exercises to carry on with.

Great first session with Craig today. You can't believe how one session can change your life with 2 years pain . Highly recommend.

Excellent, professional service, treatment plan for home on the app is excellent would highly recommend.

Insurance

We accept all major healthcare insurers, if you don't see yours listed don't worry, we may still be able to help, just get in touch and we'll do what we can to help!