0800 368 9775 hello@physiolounge.co.uk


Contact Information


Individuals 0345 122 3100
Corporate 01823 625270
Major Corporate (United Utilities) 01823 625295 or 0800 9150809

Web: https://www.wpa.org.uk

How to claim

In order to book a physiotherapy appointment using your WPA health insurance cover, we suggest that you follow the steps below.

1. Acquire a GP referral through either a telephone consultation or a face-to-face appointment with your GP, whichever is most convenient. You may also have the opportunity to gain authorisation through a Nuffield Health Triage, if so just mention that you would like to see a therapist at The Physio Lounge and Nuffield will send us the referral.

NB: If you are on a cash plan scheme you may be able to self-refer for four sessions without a GP referral, if you are unsure please contact WPA directly to find out which policy you have.

2. Contact The Physio Lounge to arrange a provisional appointment and obtain the name of the clinician that will be treating you, which WPA will require upon authorising your treatment.

3. Contact WPA to arrange authorisation for your treatment prior to your upcoming appointment. In order to gain authorisation you will be asked to provide the name of the practitioner you will be seeing at The Physio Lounge; Samuel Matheson, Craig Lea, Paul Billington or Brogan Lawrie.

4. Finally please contact The Physio Lounge with your authorisation code and number of authorised sessions, at which point we can confirm your upcoming appointment. We will then use this code to invoice WPA directly.

Should you require further treatment following your initial course, you simply repeat steps 3 and 4. However, we suggest that you check your annual allowance, which can vary depending on your policy/scheme.

NB: Occasionally WPA may direct you to Nuffield Health for triage, if this happens then Nuffield Health will contact us directly with a referral and our team will contact you to arrange an initial assessment. Please note that although WPA may refer to a total number of sessions available, once you become a Nuffield Health patient we are only permitted to use the total number of authorised sessions that Nuffield Health allow. This is often around 4-6 sessions then a further treatment request report will be submitted if necessary.

Our reviews

When I was booking an appointment on the phone, the person was very friendly and made sure I was booked in as soon as was possible. Subsequent alterations of booked appointments have been dealt with quickly and queries answered straight away. The initial assessment by Craig felt thorough and he made sure that all possibilities were explored for the cause of my knee pain, not just going on my my description of the symptoms. Also he took his time in explaining why I was getting knee pain and the importance of how all the muscles work together in your leg, it was an education. Also my exercise programme was very quickly put together which is easily accessible from the handy app. Overall I am very satisfied with my initial assessment.
The entire team at Physio Lounge provided a Very professional service through out from the very first contact with the administrative staff for booking the session (Kirsty and Izzy) and then a very professional clinical consultation with Craig who was really interested to get to understand my symptoms followed by a thorough clinical examination and thereafter the hands on therapy . He demonstrated and then asked me to demonstrate that I am following the therapeutic exercises appropriately which was then followed by a video of demonstration of the exercises that he emailed over to me to reinforce the exercise technique is correctly followed. I felt that Craig and his team provided me with a truly professional, non rushed ,dedicated service with patient care at the centre of the practice which has become a rarity these days .
"I only had 3 visits and I was impressed with the booking system and the app rather than paper exercises I’ve had on previous physio visits. When it was evident I wasn’t getting any better Tom arranged for further tests with an orthopaedic consultant and I was diagnosed and x-rayed within the week.
Thomas was an excellent, professional and friendly physio and I enjoyed the sessions and I have been left with some good exercises to carry on with.
Great first session with Craig today. You can't believe how one session can change your life with 2 years pain . Highly recommend.
Excellent, professional service, treatment plan for home on the app is excellent would highly recommend.


We accept all major healthcare insurers, if you don't see yours listed don't worry, we may still be able to help, just get in touch and we'll do what we can to help!

Head Office

The Physio Lounge
Bonded Warehouse
18 Lower Byrom Street
M3 4AP


The Physio Lounge
David Lloyd Clubs
Arbour Lane
L33 7ET


David Lloyd Leisure
Cromwell Avenue South
Great Sankey

United Utilities

 The Pumping Station
Haweswater House
Lingley Green Avenue

Get In Touch

For general enquiries please leave a message using the contact form, otherwise we can be reached at:

0800 368 9775


Head Office

The Physio Lounge
Bonded Warehouse
18 Lower Byrom Street
M3 4AP

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