AXA PPP Healthcare

Contact Information

Web: https://www.axappphealthcare.co.uk/members/products/pmi/making-a-claim/

How to claim

In order to book a physiotherapy appointment using your AXA PPP health insurance you will require a pre-authorisation number. Generally AXA PPP Healthcare will ask you to visit your GP for a physiotherapy referral in order to obtain authorisation. Once you have your authorisastion code just give us a call so we can get you booked in with one of our therapists and we will make things easier for you by billing AXA directly.

Our reviews

When I was booking an appointment on the phone, the person was very friendly and made sure I was booked in as soon as was possible. Subsequent alterations of booked appointments have been dealt with quickly and queries answered straight away. The initial assessment by Craig felt thorough and he made sure that all possibilities were explored for the cause of my knee pain, not just going on my my description of the symptoms. Also he took his time in explaining why I was getting knee pain and the importance of how all the muscles work together in your leg, it was an education. Also my exercise programme was very quickly put together which is easily accessible from the handy app. Overall I am very satisfied with my initial assessment.

The entire team at Physio Lounge provided a Very professional service through out from the very first contact with the administrative staff for booking the session (Kirsty and Izzy) and then a very professional clinical consultation with Craig who was really interested to get to understand my symptoms followed by a thorough clinical examination and thereafter the hands on therapy . He demonstrated and then asked me to demonstrate that I am following the therapeutic exercises appropriately which was then followed by a video of demonstration of the exercises that he emailed over to me to reinforce the exercise technique is correctly followed. I felt that Craig and his team provided me with a truly professional, non rushed ,dedicated service with patient care at the centre of the practice which has become a rarity these days .

"I only had 3 visits and I was impressed with the booking system and the app rather than paper exercises I’ve had on previous physio visits. When it was evident I wasn’t getting any better Tom arranged for further tests with an orthopaedic consultant and I was diagnosed and x-rayed within the week.

Thomas was an excellent, professional and friendly physio and I enjoyed the sessions and I have been left with some good exercises to carry on with.

Great first session with Craig today. You can't believe how one session can change your life with 2 years pain . Highly recommend.

Excellent, professional service, treatment plan for home on the app is excellent would highly recommend.

Insurance

We accept all major healthcare insurers, if you don't see yours listed don't worry, we may still be able to help, just get in touch and we'll do what we can to help!